shipping & returns

processing times

please allow up to 1 week for your order to be made + shipped. 

shipping rates

shipping costs are calculated at checkout based on your location & the weight of your order. we offer various shipping options via auspost, and you can choose the one that best suits your needs. we currently ship worldwide. 

order tracking

once your order has been shipped, you will receive a confirmation email with a tracking number. you can track your order using this information on the carrier's website.

customs & duties

customers are responsible for any customs and duties fees that may be incurred on international shipments. auleleibyamber.com is not responsible for these fees & please check your countries limit prior to purchasing.

lost or stolen packages

we are not responsible for lost or stolen packages. please ensure that the shipping address provided is secure & please consider tracking your package for real-time updates.

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returns and refunds policy

we want you to be satisfied with your purchase from us. please read our returns & refunds policy carefully.

exchanges

we only replace items if they are defective or damaged. please let us know via email on hi@auleleibyamber.com if you receive a defective or damaged item with pictures so we can assess it for you as soon as possible.

if you need to exchange it for the same item, please contact us via email.

return shipping

customers are responsible for return shipping costs. shipping costs are non-refundable.

contact us

if you have any questions about our shipping & returns policy, please contact us.